---
description: Compare JIRA Service Management vs OpenText Core Service Management. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs OpenText Core Service Management Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> OpenText Core Service Management](https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager)

# Compare JIRA Service Management vs OpenText Core Service Management

Canonical: https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager

> Detailed comparison between JIRA Service Management and OpenText Core Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | OpenText Core Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 770 | 9 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### OpenText Core Service Management

\-

## Key features

### JIRA Service Management

- Analytics
- Asset Tracking
- Bug Tracking
- Bug/Issue Capture
- Change Management
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- For IT Project Management
- Help Desk Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Problem Management
- Project Management
- Release Management
- Scheduling
- Self Service Portal
- Support Ticket Management

### OpenText Core Service Management

- Analytics
- Change Management
- Customer Support
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Release Management
- Self Service Portal

## Links

- [View JIRA Service Management Profile](https://www.capterra.ie/software/138769/jira-service-management)
- [View OpenText Core Service Management Profile](https://www.capterra.ie/software/1023931/service-manager)
- [View Original Comparison](https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JIRA Service Management vs OpenText Core Service Management Comparison - Capterra Ireland 2026","description":"Compare JIRA Service Management vs OpenText Core Service Management. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager","about":[{"@id":"https://www.capterra.ie/software/138769/jira-service-management#software"},{"@id":"https://www.capterra.ie/software/1023931/service-manager#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager#webpage","publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.capterra.ie/#website"}},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.ie/software/138769/jira-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/138769/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":770,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"OpenText Core Service Management","description":"Service desk solution that helps organizations provide support and resolve issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/172b449c-441e-49fb-8388-61ddf4575670.png","url":"https://www.capterra.ie/software/1023931/service-manager","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/1023931/service-manager#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":9,"ratingValue":4.4},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/31332/incident-management/software","@type":"ListItem"},{"name":"JIRA Service Management vs OpenText Core Service Management","position":3,"item":"https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager","@type":"ListItem"}],"@id":"https://www.capterra.ie/compare/138769/1023931/jira-service-management/vs/service-manager#breadcrumblist"}]}
</script>