---
description: Compare JIRA Service Management vs Matrix42 Enterprise Service Management. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Matrix42 Enterprise Service Management Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> Matrix42 Enterprise Service Management](https://www.capterra.ie/compare/138769/1021875/jira-service-management/vs/matrix42-service-management)

# Compare JIRA Service Management vs Matrix42 Enterprise Service Management

Canonical: https://www.capterra.ie/compare/138769/1021875/jira-service-management/vs/matrix42-service-management

> Detailed comparison between JIRA Service Management and Matrix42 Enterprise Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Matrix42 Enterprise Service Management |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 763 | 1 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Matrix42 Enterprise Service Management

IT Service Manager. IT Asset Manager, IT Support Manager

## Key features

### JIRA Service Management

- API
- Activity Tracking
- Approval Process Control
- Asset Tracking
- Audit Trail
- Capacity Management
- Collaboration Tools
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- License Management
- Monitoring
- Prioritisation
- Reporting/Analytics
- Supplier Management
- Support Ticket Management
- Workflow Management

### Matrix42 Enterprise Service Management

- API
- Activity Tracking
- Approval Process Control
- Asset Tracking
- Audit Trail
- Capacity Management
- Collaboration Tools
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- License Management
- Monitoring
- Prioritisation
- Reporting/Analytics
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.ie/software/138769/jira-service-management)
- [View Matrix42 Enterprise Service Management Profile](https://www.capterra.ie/software/1021875/matrix42-service-management)
- [View Original Comparison](https://www.capterra.ie/compare/138769/1021875/jira-service-management/vs/matrix42-service-management)

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