ProProfs Knowledge Base vs Zoho Desk

Best for

Who Uses This Software?

ProProfs Knowledge Base targets professional teams, small scale businesses, large scale firms and leading enterprises. The software serves the major purpose of creating a common knowledge platform.
Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.
Pricing

Starting Price

US$9.97/month
US$12.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • Yes

Details

$ 29 /Month
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Interactive Content
  • Knowledge Base Management
  • Self Service Portal
  • Survey/Poll Management
  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Interactive Content
  • Knowledge Base Management
  • Self Service Portal
  • Survey/Poll Management
Ratings

Overall

4.6 / 5
4.5 / 5

Ease of Use

4.7 / 5
4.4 / 5

Customer Service

4.5 / 5
4.3 / 5

Features & Functionality

4.5 / 5
4.4 / 5

Value for Money

4.6 / 5
4.5 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars