---
description: Compare Feedback vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Feedback vs Zendesk Suite Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Feedback \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ie/compare/138153/164283/xsellco-feedback/vs/zendesk)

# Compare Feedback vs Zendesk Suite

Canonical: https://www.capterra.ie/compare/138153/164283/xsellco-feedback/vs/zendesk

> Detailed comparison between Feedback and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Feedback | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 4 | 4072 |
| **Starting Price** | €54.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Feedback

Anyone who wants to increase their sales by growing their positive feedback on Amazon, eBay, Trustpilot or Google sales by sending personalized, targeted requests to the right customers.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Feedback

- Complaint Monitoring
- Feedback Management

### Zendesk Suite

- Asset Tracking
- Automatic Call Distribution
- Client Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- Feedback Management
- Filtering
- For Startups
- Help Desk Management
- Issue Scheduling
- Lead Management
- Project Management
- Real-Time Data
- Recording
- Support Ticket Management
- Transfers/Routing
- Web-based Deployment

## Links

- [View Feedback Profile](https://www.capterra.ie/software/138153/xsellco-feedback)
- [View Zendesk Suite Profile](https://www.capterra.ie/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ie/compare/138153/164283/xsellco-feedback/vs/zendesk)

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