---
description: Compare Zonka Feedback vs Lumoa. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zonka Feedback vs Lumoa Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Polling Software](/directory/31220/polling/software) > [Zonka Feedback \<span\>vs\</span\> Lumoa](https://www.capterra.ie/compare/137773/160860/zonka-feedback/vs/lumoa)

# Compare Zonka Feedback vs Lumoa

Canonical: https://www.capterra.ie/compare/137773/160860/zonka-feedback/vs/lumoa

> Detailed comparison between Zonka Feedback and Lumoa. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zonka Feedback | Lumoa |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 68 | 12 |
| **Starting Price** | US$199.00 | €629.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zonka Feedback

Zonka Feedback is used by CX leaders, product managers, support teams, and multi-location enterprises to understand customer feedback, act quickly, and drive growth.

### Lumoa

Lumoa is for medium and large companies that operate in Europe and that process thousands of customer feedback per year.

## Key features

### Zonka Feedback

- API
- Collaboration Tools
- Commenting/Notes
- Customisable Branding
- Dashboard
- Data Analysis Tools
- Mobile Survey
- NPS Survey Structure
- NPS of Employees
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Segmentation
- Survey/Poll Management
- Surveys & Feedback

### Lumoa

- API
- Collaboration Tools
- Commenting/Notes
- Customisable Branding
- Dashboard
- Data Analysis Tools
- Mobile Survey
- NPS Survey Structure
- NPS of Employees
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Segmentation
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Zonka Feedback Profile](https://www.capterra.ie/software/137773/zonka-feedback)
- [View Lumoa Profile](https://www.capterra.ie/software/160860/lumoa)
- [View Original Comparison](https://www.capterra.ie/compare/137773/160860/zonka-feedback/vs/lumoa)

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