---
description: Compare Salesforce Service Cloud vs Khoros Communities. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Khoros Communities Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Khoros Communities](https://www.capterra.ie/compare/136189/184925/salesforce/vs/khoros-communities)

# Compare Salesforce Service Cloud vs Khoros Communities

Canonical: https://www.capterra.ie/compare/136189/184925/salesforce/vs/khoros-communities

> Detailed comparison between Salesforce Service Cloud and Khoros Communities. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Khoros Communities |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 820 | 10 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Khoros Communities

Khoros is the communities solution of choice for the world's largest brands.

## Key features

### Salesforce Service Cloud

- API
- Call Tracking
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customer Experience Management
- Customisable Branding
- Discussions/Forums
- Feedback Management
- Knowledge Base Management
- Lead Management
- Live Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service History
- Tagging

### Khoros Communities

- API
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Content Management
- Customer Experience Management
- Customisable Branding
- Discussions/Forums
- Feedback Management
- Knowledge Base Management
- Live Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Tagging

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.ie/software/136189/salesforce)
- [View Khoros Communities Profile](https://www.capterra.ie/software/184925/khoros-communities)
- [View Original Comparison](https://www.capterra.ie/compare/136189/184925/salesforce/vs/khoros-communities)

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