Salesforce Service Cloud vs Zendesk Suite
Starting Price
Not provided by vendor
US$49.00/month
Ratings
Overall
4.4 (686)Overall
4.4 (3,573)Best for
Businesses in need of service-as-a-software solution for the Communications industry.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Blended Call Centre
- Call Monitoring
- Call Scripting
- Configuration Management
- Forms Management
- Offline Form
- Predictive Dialer
- Quality Assurance
- Service Level Agreement (SLA) Management
- Website Visitor Tracking
- Blended Call Centre
- Call Monitoring
- Call Scripting
- Configuration Management
- Forms Management
- Offline Form
- Predictive Dialer
- Quality Assurance
- Service Level Agreement (SLA) Management
- Website Visitor Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
