15 years helping Irish businesses
choose better software

Salesforce Service Cloud vs Zendesk Suite

US$25.00/month
US$55.00/month

Overall

4.4 (761)
Businesses in need of service-as-a-software solution for the Communications industry.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Blended Call Centre
  • Call Monitoring
  • Call Scripting
  • Configuration Management
  • Forms Management
  • Issue Tracking
  • Offline Form
  • Predictive Dialer
  • Quality Assurance
  • Service Level Agreement (SLA) Management
10/10
  • Blended Call Centre
  • Call Monitoring
  • Call Scripting
  • Configuration Management
  • Forms Management
  • Issue Tracking
  • Offline Form
  • Predictive Dialer
  • Quality Assurance
  • Service Level Agreement (SLA) Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat