---
description: Compare Salesforce Service Cloud vs Vivocha. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Vivocha Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Vivocha](https://www.capterra.ie/compare/136189/143056/salesforce/vs/vivocha)

# Compare Salesforce Service Cloud vs Vivocha

Canonical: https://www.capterra.ie/compare/136189/143056/salesforce/vs/vivocha

> Detailed comparison between Salesforce Service Cloud and Vivocha. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Vivocha |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 823 | 2 |
| **Starting Price** | US$25.00 | US$52.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Vivocha

\- Banks&#10;- Financial companies&#10;- Telcos&#10;- Utilities

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Feedback Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Vivocha

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Feedback Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.ie/software/136189/salesforce)
- [View Vivocha Profile](https://www.capterra.ie/software/143056/vivocha)
- [View Original Comparison](https://www.capterra.ie/compare/136189/143056/salesforce/vs/vivocha)

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