---
description: Compare SherpaDesk vs HaloITSM. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SherpaDesk vs HaloITSM Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [SherpaDesk \<span\>vs\</span\> HaloITSM](https://www.capterra.ie/compare/136172/200140/sherpadesk/vs/haloitsm)

# Compare SherpaDesk vs HaloITSM

Canonical: https://www.capterra.ie/compare/136172/200140/sherpadesk/vs/haloitsm

> Detailed comparison between SherpaDesk and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SherpaDesk | HaloITSM |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 62 | 44 |
| **Starting Price** | US$39.00 | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SherpaDesk

small to medium sized business; personal service firms

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Call Centre Management
- Client Portal
- Collaboration Tools
- Customisable Branding
- Email Management
- Help Desk Management
- IT Asset Management
- Knowledge Base Management
- Monitoring
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management
- Time Tracking

### HaloITSM

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Call Centre Management
- Client Portal
- Collaboration Tools
- Customisable Branding
- Email Management
- Help Desk Management
- IT Asset Management
- Knowledge Base Management
- Monitoring
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management
- Time Tracking

## Links

- [View SherpaDesk Profile](https://www.capterra.ie/software/136172/sherpadesk)
- [View HaloITSM Profile](https://www.capterra.ie/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.ie/compare/136172/200140/sherpadesk/vs/haloitsm)

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