---
description: Compare NiCE CXone vs Dialpad. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone vs Dialpad Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone \<span\>vs\</span\> Dialpad](https://www.capterra.ie/compare/134775/190976/incontact-call-center-software/vs/dialpad-sell)

# Compare NiCE CXone vs Dialpad

Canonical: https://www.capterra.ie/compare/134775/190976/incontact-call-center-software/vs/dialpad-sell

> Detailed comparison between NiCE CXone and Dialpad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Dialpad |
| **Overall rating** | 4.2/5 | 4.2/5 |
| **Total Reviews** | 581 | 570 |
| **Starting Price** | US$110.00 | US$27.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Dialpad

Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale.

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Recording

### Dialpad

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Recording

## Links

- [View NiCE CXone Profile](https://www.capterra.ie/software/134775/incontact-call-center-software)
- [View Dialpad Profile](https://www.capterra.ie/software/190976/dialpad-sell)
- [View Original Comparison](https://www.capterra.ie/compare/134775/190976/incontact-call-center-software/vs/dialpad-sell)

-----

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