---
description: Compare CXone Mpower vs Infinity Call Tracking. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CXone Mpower vs Infinity Call Tracking Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> Infinity Call Tracking](https://www.capterra.ie/compare/134775/152003/incontact-call-center-software/vs/call-tracking)

# Compare CXone Mpower vs Infinity Call Tracking

Canonical: https://www.capterra.ie/compare/134775/152003/incontact-call-center-software/vs/call-tracking

> Detailed comparison between CXone Mpower and Infinity Call Tracking. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Infinity Call Tracking |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 17 |
| **Starting Price** | US$71.00 | US$65.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Infinity Call Tracking

Whether you're an SMB or Enterprise business, in Marketing, Sales or Operations we have solutions that can help you overcome your business challenges to help you improve performance

## Key features

### CXone Mpower

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Contact Management
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

### Infinity Call Tracking

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Contact Management
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

## Links

- [View CXone Mpower Profile](https://www.capterra.ie/software/134775/incontact-call-center-software)
- [View Infinity Call Tracking Profile](https://www.capterra.ie/software/152003/call-tracking)
- [View Original Comparison](https://www.capterra.ie/compare/134775/152003/incontact-call-center-software/vs/call-tracking)

-----

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