---
description: Compare CXone Mpower vs Exelysis Contact Center. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CXone Mpower vs Exelysis Contact Center Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> Exelysis Contact Center](https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center)

# Compare CXone Mpower vs Exelysis Contact Center

Canonical: https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center

> Detailed comparison between CXone Mpower and Exelysis Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | Exelysis Contact Center |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 581 | 26 |
| **Starting Price** | US$71.00 | €50.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Exelysis Contact Center

Call centers, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government, Food \&amp; Beverage and more.

## Key features

### CXone Mpower

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- File Transfer
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Recording
- Reporting/Analytics

### Exelysis Contact Center

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- File Transfer
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Recording
- Reporting/Analytics

## Links

- [View CXone Mpower Profile](https://www.capterra.ie/software/134775/incontact-call-center-software)
- [View Exelysis Contact Center Profile](https://www.capterra.ie/software/137080/exelysis-contact-center)
- [View Original Comparison](https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CXone Mpower vs Exelysis Contact Center Comparison - Capterra Ireland 2026","description":"Compare CXone Mpower vs Exelysis Contact Center. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center","about":[{"@id":"https://www.capterra.ie/software/134775/incontact-call-center-software#software"},{"@id":"https://www.capterra.ie/software/137080/exelysis-contact-center#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center#breadcrumblist"},"@id":"https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"CXone Mpower","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2c04d3dd-2eda-463f-a744-cbd97495b422.png","url":"https://www.capterra.ie/software/134775/incontact-call-center-software","@id":"https://www.capterra.ie/software/134775/incontact-call-center-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Exelysis Contact Center","description":"Exelysis Contact Center is a communications framework which comes to enhance and handle the operations of an Enterprise PBX. Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration with 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding (NLU) plugins are few of Exelysis capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ee12998d-050a-4759-a52c-fb0a97fc31d0.png","url":"https://www.capterra.ie/software/137080/exelysis-contact-center","@id":"https://www.capterra.ie/software/137080/exelysis-contact-center#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":26},"offers":{"price":"50","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"CXone Mpower vs Exelysis Contact Center","position":3,"item":"https://www.capterra.ie/compare/134775/137080/incontact-call-center-software/vs/exelysis-contact-center","@type":"ListItem"}]}]}
</script>