---
description: Compare CXone Mpower vs Listener. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CXone Mpower vs Listener Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> Listener](https://www.capterra.ie/compare/134775/1051190/incontact-call-center-software/vs/listener)

# Compare CXone Mpower vs Listener

Canonical: https://www.capterra.ie/compare/134775/1051190/incontact-call-center-software/vs/listener

> Detailed comparison between CXone Mpower and Listener. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Listener |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 581 | 0 |
| **Starting Price** | US$71.00 | US$0.25 |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Listener

Listener is useful Media and entertainment, education, legal, healthcare, finance and banking, insurance and retail, to transcribe, caption, or just be part of a conversational AI.

## Key features

### CXone Mpower

- AI/Machine Learning
- API
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- FCC Compliance
- IVR
- Interaction Tracking
- Live Chat
- Multi-Language
- Speech-to-Text Analysis
- Voice Mail

### Listener

- AI/Machine Learning
- API
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Chat/Messaging
- Chatbot
- IVR
- Interaction Tracking
- Live Chat
- Multi-Language
- Natural Language Processing
- Speech-to-Text Analysis
- Voice Mail

## Links

- [View CXone Mpower Profile](https://www.capterra.ie/software/134775/incontact-call-center-software)
- [View Listener Profile](https://www.capterra.ie/software/1051190/listener)
- [View Original Comparison](https://www.capterra.ie/compare/134775/1051190/incontact-call-center-software/vs/listener)

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