Service Desk vs Zendesk

Best for

Who Uses This Software?

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Assets on a daily basis to meet their ITSM needs.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

N/A
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

Not provided by vendor
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Availability Management
  • Contract Management
  • Incident Management
  • Knowledge Management
  • Multi-Channel Communication
  • Network Monitoring
  • Problem Management
  • Service Reporting
  • Ticket Management
  • Alerts / Escalation
  • Availability Management
  • Contract Management
  • Incident Management
  • Knowledge Management
  • Multi-Channel Communication
  • Network Monitoring
  • Problem Management
  • Service Reporting
  • Ticket Management
Ratings

Overall

4.6 / 5
4.3 / 5

Ease of Use

4.7 / 5
4.3 / 5

Customer Service

4.6 / 5
4.3 / 5

Features & Functionality

4.4 / 5
4.3 / 5

Value for Money

4.5 / 5
4.1 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars