15 years helping Irish businesses
choose better software

Freshservice vs ManageEngine ServiceDesk Plus

US$29.00/month
US$16.00/month

Overall

4.5 (573)

Overall

4.4 (207)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Change Management
  • Configuration Management
  • Cost Tracking
  • Dashboard
  • Email Templates
  • Incident Reporting
  • Service Level Agreement (SLA) Management
  • Supplier Management
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Change Management
  • Configuration Management
  • Cost Tracking
  • Dashboard
  • Email Templates
  • Incident Reporting
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat