18 years helping Irish businesses
choose better software

Freshservice vs ManageEngine ServiceDesk Plus

US$29.00/month
US$16.00/month
Overall
4.5 (595)
Overall
4.4 (218)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.
10/10
  • Asset Tracking
  • Customisable Templates
  • Help Desk Management
  • Issue Scheduling
  • Mobile Alerts
  • Monitoring
  • Project Management
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
10/10
  • Asset Tracking
  • Customisable Templates
  • Help Desk Management
  • Issue Scheduling
  • Mobile Alerts
  • Monitoring
  • Project Management
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat