Freshservice vs ManageEngine ServiceDesk Plus

US$29.00/month

US$120.00/year

• Ease of Use

  4.5 (533)

• Features & Functionality

  4.3 (533)

• Customer Service

  4.6 (533)

• Value for Money

  4.4 (533)

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• Ease of Use

  4.2 (194)

• Features & Functionality

  4.4 (194)

• Customer Service

  4.2 (194)

• Value for Money

  4.2 (194)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

ServiceDesk Plus helps enterprises of all sizes and types orchestrate remarkable service experiences. It aligns with the service management needs of mid-size and large, value-oriented organizations.

• Asset Lifecycle Management
• Automated Routing
• Change Management
• Configuration Management
• Cost Tracking
• Dashboard
• Depreciation Management
• Incident Reporting
• Service Level Agreement (SLA) Management
• Supplier Management

See all features

• Asset Lifecycle Management
• Automated Routing
• Change Management
• Configuration Management
• Cost Tracking
• Dashboard
• Depreciation Management
• Incident Reporting
• Service Level Agreement (SLA) Management
• Supplier Management

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat