Freshservice vs ManageEngine ServiceDesk Plus

US$29.00/month

US$16.00/month

• Ease of Use

  4.5 (581)

• Features & Functionality

  4.3 (581)

• Customer Service

  4.6 (581)

• Value for Money

  4.4 (581)

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• Ease of Use

  4.2 (212)

• Features & Functionality

  4.4 (212)

• Customer Service

  4.2 (212)

• Value for Money

  4.3 (212)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

• Automated Routing
• Change Management
• Configuration Management
• Cost Tracking
• Dashboard
• Forms Management
• Incident Reporting
• Issue Tracking
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

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• Automated Routing
• Change Management
• Configuration Management
• Cost Tracking
• Dashboard
• Forms Management
• Incident Reporting
• Issue Tracking
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat