Freshservice vs Zoho Desk
Starting Price
US$29.00/month
US$14.00/month
Ratings
Overall
4.5 (533)Overall
4.5 (2,061)Best for
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Features
- Automated Routing
- Dashboard
- Email Templates
- Forms Management
- Help Desk Management
- Issue Tracking
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
- Automated Routing
- Dashboard
- Email Templates
- Forms Management
- Help Desk Management
- Issue Tracking
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
