18 years helping Irish businesses
choose better software
Freshservice vs iTOP
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$29.00/month
Not provided by vendor
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
SMEs, IT departments in large organizations, MSPs, government/public sector, and enterprises seeking open-source solutions for cost-effective, customizable IT service management
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- License Management
- Project Management
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- License Management
- Project Management
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
