Freshservice vs Jitbit Helpdesk

US$29.00/month
US$1,699.00

Overall

4.5 (533)

Overall

4.6 (29)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.
10/10
  • Automated Routing
  • Call Centre Management
  • Customisable Branding
  • Email Management
  • Email Templates
  • Knowledge Base Management
  • Real-Time Chat
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
10/10
  • Automated Routing
  • Call Centre Management
  • Customisable Branding
  • Email Management
  • Email Templates
  • Knowledge Base Management
  • Real-Time Chat
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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