---
description: Compare Freshservice vs incident.io. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs incident.io Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Freshservice \<span\>vs\</span\> incident.io](https://www.capterra.ie/compare/132997/1024948/freshservice/vs/incidentio)

# Compare Freshservice vs incident.io

Canonical: https://www.capterra.ie/compare/132997/1024948/freshservice/vs/incidentio

> Detailed comparison between Freshservice and incident.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | incident.io |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 685 | 0 |
| **Starting Price** | US$19.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### incident.io

High-growth companies and scale-ups looking to mature their incident management capabilities.

## Key features

### Freshservice

- API
- Activity Dashboard
- Alerts/Notifications
- Asset Tracking
- Automated Discovery
- Compliance Management
- Customer Complaint Tracking
- Customisable Templates
- Disaster Recovery
- Email Alerts
- For IT Project Management
- IT Incident Management
- Incident Reporting
- Issue Management
- Issue Scheduling
- Monitoring
- Risk Analysis
- Single Sign On
- Task Management
- Workflow Management

### incident.io

- API
- Activity Dashboard
- Alerts/Notifications
- Compliance Management
- Disaster Recovery
- Email Alerts
- IT Incident Management
- Incident Reporting
- Issue Management
- Monitoring
- Single Sign On
- Task Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.ie/software/132997/freshservice)
- [View incident.io Profile](https://www.capterra.ie/software/1024948/incidentio)
- [View Original Comparison](https://www.capterra.ie/compare/132997/1024948/freshservice/vs/incidentio)

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