Front vs Zendesk Suite
Starting Price
US$19.00/month
US$49.00/month
Ratings
Overall
4.5 (251)Overall
4.4 (3,668)Best for
Any business aiming to build and grow strong relationships with clients, customers, or teammates.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Batch Communications
- Call Monitoring
- Dashboard
- Issue Tracking
- Quality Assurance
- Real Time Data
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
- Automated Routing
- Batch Communications
- Call Monitoring
- Dashboard
- Issue Tracking
- Quality Assurance
- Real Time Data
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
