18 years helping Irish businesses
choose better software
Talkdesk vs Balto
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$85.00/month
Not provided by vendor
Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.
Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more.
- API
- Call Scripting
- Computer Telephony Integration
- Inbound Call Centre
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Data
- API
- Call Scripting
- Computer Telephony Integration
- Inbound Call Centre
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Data
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
