---
description: Compare Five9 vs Infinity Call Tracking. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Five9 vs Infinity Call Tracking Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> Infinity Call Tracking](https://www.capterra.ie/compare/132405/152003/five9/vs/call-tracking)

# Compare Five9 vs Infinity Call Tracking

Canonical: https://www.capterra.ie/compare/132405/152003/five9/vs/call-tracking

> Detailed comparison between Five9 and Infinity Call Tracking. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Infinity Call Tracking |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 481 | 17 |
| **Starting Price** | US$159.00 | US$65.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Infinity Call Tracking

Whether you're an SMB or Enterprise business, in Marketing, Sales or Operations we have solutions that can help you overcome your business challenges to help you improve performance

## Key features

### Five9

- API
- Activity Dashboard
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Campaign Management
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

### Infinity Call Tracking

- API
- Activity Dashboard
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Campaign Management
- Event Triggered Actions
- File Transfer
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

## Links

- [View Five9 Profile](https://www.capterra.ie/software/132405/five9)
- [View Infinity Call Tracking Profile](https://www.capterra.ie/software/152003/call-tracking)
- [View Original Comparison](https://www.capterra.ie/compare/132405/152003/five9/vs/call-tracking)

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