15 years helping Irish businesses
choose better software

SolarWinds Service Desk vs Zendesk Suite

US$19.00/month
US$55.00/month

Overall

4.6 (570)
Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Dashboard
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Real Time Data
  • Service Level Agreement (SLA) Management
  • Single Sign On
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Dashboard
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Real Time Data
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat