---
description: Compare OTRS vs Redmine. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OTRS vs Redmine Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [OTRS \<span\>vs\</span\> Redmine](https://www.capterra.ie/compare/127284/201260/otrs/vs/redmine)

# Compare OTRS vs Redmine

Canonical: https://www.capterra.ie/compare/127284/201260/otrs/vs/redmine

> Detailed comparison between OTRS and Redmine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | Redmine |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 96 | 177 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

### Redmine

Technical teams use Redmine for project management, issue and bug tracking, customer help desk, collaborative file sharing, and repository hosting.

## Key features

### OTRS

- Asset Tracking
- Configurable Workflow
- Customisable Templates
- Customizable Fields
- Help Desk Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Prioritisation
- Real-Time Data
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking

### Redmine

- Customizable Fields
- For IT Project Management
- Issue Management
- Issue Tracking
- Milestone Tracking
- Prioritisation
- Project Planning
- Reporting & Statistics
- Requirements Management
- Status Tracking
- Task Management
- Task Progress Tracking

## Links

- [View OTRS Profile](https://www.capterra.ie/software/127284/otrs)
- [View Redmine Profile](https://www.capterra.ie/software/201260/redmine)
- [View Original Comparison](https://www.capterra.ie/compare/127284/201260/otrs/vs/redmine)

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