---
description: Compare OTRS vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OTRS vs Zendesk Suite Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [OTRS \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ie/compare/127284/164283/otrs/vs/zendesk)

# Compare OTRS vs Zendesk Suite

Canonical: https://www.capterra.ie/compare/127284/164283/otrs/vs/zendesk

> Detailed comparison between OTRS and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | Zendesk Suite |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 96 | 4072 |
| **Starting Price** | - | US$39.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### OTRS

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View OTRS Profile](https://www.capterra.ie/software/127284/otrs)
- [View Zendesk Suite Profile](https://www.capterra.ie/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ie/compare/127284/164283/otrs/vs/zendesk)

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