15 years helping Irish businesses
choose better software

OTRS vs Zendesk Suite

US$1.00/year
US$55.00/month

Overall

4.4 (89)
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Dashboard
  • Email Templates
  • Forms Management
  • Issue Tracking
  • Real-Time Data
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Dashboard
  • Email Templates
  • Forms Management
  • Issue Tracking
  • Real-Time Data
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat