18 years helping Irish businesses
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OTRS vs Zendesk Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Not provided by vendor
US$55.00/month
Overall
4.4
(95)
Overall
4.4
(4,036)
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
