---
description: Compare osTicket vs OTRS. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket vs OTRS Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/30676/itsm/software) > [osTicket \<span\>vs\</span\> OTRS](https://www.capterra.ie/compare/125118/127284/osticket/vs/otrs)

# Compare osTicket vs OTRS

Canonical: https://www.capterra.ie/compare/125118/127284/osticket/vs/otrs

> Detailed comparison between osTicket and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | OTRS |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 75 | 96 |
| **Starting Price** | US$12.00 | - |
| **Free Trial** | No | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

## Key features

### osTicket

- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### OTRS

- Asset Tracking
- Automated Routing
- Configurable Workflow
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Real-Time Data
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Templates
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.ie/software/125118/osticket)
- [View OTRS Profile](https://www.capterra.ie/software/127284/otrs)
- [View Original Comparison](https://www.capterra.ie/compare/125118/127284/osticket/vs/otrs)

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