---
description: Compare Freshdesk vs Request Tracker. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Request Tracker Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Request Tracker](https://www.capterra.ie/compare/124981/210595/freshdesk/vs/request-tracker)

# Compare Freshdesk vs Request Tracker

Canonical: https://www.capterra.ie/compare/124981/210595/freshdesk/vs/request-tracker

> Detailed comparison between Freshdesk and Request Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Request Tracker |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3408 | 3 |
| **Starting Price** | US$19.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Request Tracker

Used by organizations of all sizes across IT, education, healthcare, and government, RT is a flexible, customizable ticketing system that integrates easily with existing tools and workflows.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Request Tracker

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View Request Tracker Profile](https://www.capterra.ie/software/210595/request-tracker)
- [View Original Comparison](https://www.capterra.ie/compare/124981/210595/freshdesk/vs/request-tracker)

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