Freshdesk vs Zendesk Suite
Starting Price
US$15.00/month
US$49.00/month
Ratings
Overall
4.5 (2,960)Overall
4.4 (3,573)Best for
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Call Monitoring
- Dashboard
- Email Templates
- Forms Management
- Issue Tracking
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
- Automated Routing
- Call Monitoring
- Dashboard
- Email Templates
- Forms Management
- Issue Tracking
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
