15 years helping Irish businesses
choose better software

Freshdesk vs Zendesk Suite

US$15.00/month
US$55.00/month
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Call Monitoring
  • Dashboard
  • Email Templates
  • Forms Management
  • Issue Tracking
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Tracking
10/10
  • Automated Routing
  • Call Monitoring
  • Dashboard
  • Email Templates
  • Forms Management
  • Issue Tracking
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Tracking
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat