---
description: Compare Freshdesk vs Infinity Call Tracking. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Infinity Call Tracking Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Infinity Call Tracking](https://www.capterra.ie/compare/124981/152003/freshdesk/vs/call-tracking)

# Compare Freshdesk vs Infinity Call Tracking

Canonical: https://www.capterra.ie/compare/124981/152003/freshdesk/vs/call-tracking

> Detailed comparison between Freshdesk and Infinity Call Tracking. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Infinity Call Tracking |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3408 | 17 |
| **Starting Price** | US$19.00 | US$65.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Infinity Call Tracking

Whether you're an SMB or Enterprise business, in Marketing, Sales or Operations we have solutions that can help you overcome your business challenges to help you improve performance

## Key features

### Freshdesk

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customisable Templates
- Event Triggered Actions
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording

### Infinity Call Tracking

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Contact Management
- Event Triggered Actions
- IVR
- Interaction Tracking
- Monitoring
- On-Demand Recording
- Recording

## Links

- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View Infinity Call Tracking Profile](https://www.capterra.ie/software/152003/call-tracking)
- [View Original Comparison](https://www.capterra.ie/compare/124981/152003/freshdesk/vs/call-tracking)

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