---
description: Compare Freshdesk vs Feedback. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Feedback Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Feedback](https://www.capterra.ie/compare/124981/138153/freshdesk/vs/xsellco-feedback)

# Compare Freshdesk vs Feedback

Canonical: https://www.capterra.ie/compare/124981/138153/freshdesk/vs/xsellco-feedback

> Detailed comparison between Freshdesk and Feedback. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Feedback |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 4 |
| **Starting Price** | US$19.00 | €54.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Feedback

Anyone who wants to increase their sales by growing their positive feedback on Amazon, eBay, Trustpilot or Google sales by sending personalized, targeted requests to the right customers.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Feedback Management
- Live Chat
- Monitoring
- Project Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Feedback

- Feedback Management

## Links

- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View Feedback Profile](https://www.capterra.ie/software/138153/xsellco-feedback)
- [View Original Comparison](https://www.capterra.ie/compare/124981/138153/freshdesk/vs/xsellco-feedback)

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