---
description: Compare Freshdesk vs Exelysis Contact Center. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Exelysis Contact Center Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Exelysis Contact Center](https://www.capterra.ie/compare/124981/137080/freshdesk/vs/exelysis-contact-center)

# Compare Freshdesk vs Exelysis Contact Center

Canonical: https://www.capterra.ie/compare/124981/137080/freshdesk/vs/exelysis-contact-center

> Detailed comparison between Freshdesk and Exelysis Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Exelysis Contact Center |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3408 | 26 |
| **Starting Price** | US$19.00 | €50.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Exelysis Contact Center

Call centers, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government, Food \&amp; Beverage and more.

## Key features

### Freshdesk

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Computer Telephony Integration
- Customisable Reports
- IVR
- Monitoring
- On-Demand Recording
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

### Exelysis Contact Center

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Computer Telephony Integration
- Customisable Reports
- IVR
- Monitoring
- On-Demand Recording
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View Exelysis Contact Center Profile](https://www.capterra.ie/software/137080/exelysis-contact-center)
- [View Original Comparison](https://www.capterra.ie/compare/124981/137080/freshdesk/vs/exelysis-contact-center)

-----

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