---
description: Compare Freshdesk vs Easy Wiki. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Easy Wiki Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Easy Wiki](https://www.capterra.ie/compare/124981/1076937/freshdesk/vs/Easy-Wiki)

# Compare Freshdesk vs Easy Wiki

Canonical: https://www.capterra.ie/compare/124981/1076937/freshdesk/vs/Easy-Wiki

> Detailed comparison between Freshdesk and Easy Wiki. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Easy Wiki |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 1 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Easy Wiki

Easy Wiki is based on standard SharePoint functions, but extends them with several useful features that will noticeably increase the efficiency of your employees.

## Key features

### Freshdesk

- Alerts/Notifications
- Catalog Management
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Language
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Templates
- Text Editing
- Third-Party Integrations
- Widgets
- Wiki

### Easy Wiki

- Alerts/Notifications
- Catalog Management
- Chatbot
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Language
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Templates
- Text Editing
- Third-Party Integrations
- Widgets
- Wiki

## Links

- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View Easy Wiki Profile](https://www.capterra.ie/software/1076937/Easy-Wiki)
- [View Original Comparison](https://www.capterra.ie/compare/124981/1076937/freshdesk/vs/Easy-Wiki)

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