---
description: Compare Freshdesk vs ControlHippo. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
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title: Freshdesk vs ControlHippo Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> ControlHippo](https://www.capterra.ie/compare/124981/1029621/freshdesk/vs/controlhippo)

# Compare Freshdesk vs ControlHippo

Canonical: https://www.capterra.ie/compare/124981/1029621/freshdesk/vs/controlhippo

> Detailed comparison between Freshdesk and ControlHippo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ControlHippo |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 13 |
| **Starting Price** | US$19.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ControlHippo

Sales \&amp; Support&#10;BPO&#10;Furniture&#10;IT Industry&#10;Education&#10;Healthcare&#10;Hospitality&#10;Automotive&#10;Real Estate&#10;Staffing \&amp; Recruiting&#10;Travel \&amp; Tourism&#10;Industrial Machinery&#10;Edtech&#10;Financial Service&#10;Telecommunication

## Key features

### Freshdesk

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customer History
- Dashboard
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third-Party Integrations
- Ticket Management

### ControlHippo

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customer History
- Dashboard
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View ControlHippo Profile](https://www.capterra.ie/software/1029621/controlhippo)
- [View Original Comparison](https://www.capterra.ie/compare/124981/1029621/freshdesk/vs/controlhippo)

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