---
description: Compare Bitrix24 vs Zammad. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
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title: Bitrix24 vs Zammad Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Construction CRM Software](/directory/30657/construction-crm/software) > [Bitrix24 \<span\>vs\</span\> Zammad](https://www.capterra.ie/compare/113540/207587/bitrix24/vs/zammad)

# Compare Bitrix24 vs Zammad

Canonical: https://www.capterra.ie/compare/113540/207587/bitrix24/vs/zammad

> Detailed comparison between Bitrix24 and Zammad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bitrix24 | Zammad |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 991 | 7 |
| **Starting Price** | US$69.00 | US$5.80 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### Zammad

Zammad can be used in any industry for either external communication (e.g. customer service) or internal correspondence (e.g. IT support).

## Key features

### Bitrix24

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Management

### Zammad

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Management

## Links

- [View Bitrix24 Profile](https://www.capterra.ie/software/113540/bitrix24)
- [View Zammad Profile](https://www.capterra.ie/software/207587/zammad)
- [View Original Comparison](https://www.capterra.ie/compare/113540/207587/bitrix24/vs/zammad)

-----

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