Vonage Contact Center (Formerly NewVoiceMedia) vs Gladly

N/A
US$38.00/month
  • Ease of Use
    4.4/5
  • Features & Functionality
    4.4/5
  • Customer Service
    4.5/5
  • Value for Money
    4.3/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Service
    5/5
  • Value for Money
    5/5
Our customers include small businesses through to large corporations with multi-site, contact centers with thousands of agents. Our product was designed for Salesforce.com Service & Sales Clouds.
We partner with SMBs and large Enterprise B2C companies in Retail, eCommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.
10/10
  • Alerts / Escalation
  • Appointment Management
  • Blended Call Centre
  • Call Scripting
  • Campaign Management
  • Dashboard
  • Email Management
  • Escalation Management
  • Multi-Channel Data Collection
  • Survey Management
10/10
  • Alerts / Escalation
  • Appointment Management
  • Blended Call Centre
  • Call Scripting
  • Campaign Management
  • Dashboard
  • Email Management
  • Escalation Management
  • Multi-Channel Data Collection
  • Survey Management

Web/Installed

Mobile

Web/Installed

Mobile

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

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