---
description: Compare Spiceworks Cloud Help Desk vs Raiseaticket. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Spiceworks Cloud Help Desk vs Raiseaticket Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk \<span\>vs\</span\> Raiseaticket](https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket)

# Compare Spiceworks Cloud Help Desk vs Raiseaticket

Canonical: https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket

> Detailed comparison between Spiceworks Cloud Help Desk and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Spiceworks Cloud Help Desk | Raiseaticket |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 586 | 48 |
| **Starting Price** | US$6.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Webinars, Documentation |

## Best for

### Spiceworks Cloud Help Desk

IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

### Raiseaticket

Raiseaticket is designed for small and medium-sized businesses, managed service providers, IT support teams, customer service departments, and growing organizations.

## Key features

### Spiceworks Cloud Help Desk

- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Capacity Management
- Dashboard
- Email Management
- For Websites
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- License Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting/Analytics
- Root Cause Analysis
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Email Management
- Knowledge Base Management
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View Spiceworks Cloud Help Desk Profile](https://www.capterra.ie/software/102709/spiceworks-it-help-desk)
- [View Raiseaticket Profile](https://www.capterra.ie/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket)

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