---
description: Compare Spiceworks Cloud Help Desk vs Raiseaticket. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Spiceworks Cloud Help Desk vs Raiseaticket Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/10021/website-monitoring/software) > [Spiceworks Cloud Help Desk \<span\>vs\</span\> Raiseaticket](https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket)

# Compare Spiceworks Cloud Help Desk vs Raiseaticket

Canonical: https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket

> Detailed comparison between Spiceworks Cloud Help Desk and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Spiceworks Cloud Help Desk | Raiseaticket |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 584 | 46 |
| **Starting Price** | US$6.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | FAQs/Forum, Knowledge Base, Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Webinars, Documentation |

## Best for

### Spiceworks Cloud Help Desk

IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

### Raiseaticket

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

## Key features

### Spiceworks Cloud Help Desk

- Alerts/Escalation
- Analytics
- Asset Tracking
- Automated Routing
- Capacity Management
- Dashboard
- Event Logs
- For Websites
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- License Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting/Analytics
- Root Cause Analysis
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Spiceworks Cloud Help Desk Profile](https://www.capterra.ie/software/102709/spiceworks-it-help-desk)
- [View Raiseaticket Profile](https://www.capterra.ie/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Spiceworks Cloud Help Desk vs Raiseaticket Comparison - Capterra Ireland 2026","description":"Compare Spiceworks Cloud Help Desk vs Raiseaticket. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket","about":[{"@id":"https://www.capterra.ie/software/102709/spiceworks-it-help-desk#software"},{"@id":"https://www.capterra.ie/software/182383/raiseaticket#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket#breadcrumblist"},"@id":"https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ie/#website"},"publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE"},{"name":"Spiceworks Cloud Help Desk","description":"The Spiceworks IT Cloud Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. \n\nStart tackling tickets in minutes with a simple-to-use help desk software.  Plus, it's more than just ticket tracking: understand (and change) team behavior and articulate your value to the business. \n\nLearn more about the two plan types:\n1. Core (free) \n2. Premium (paid), monthly or annual","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d34782a-db77-4273-af7d-5c84b004c203.png","url":"https://www.capterra.ie/software/102709/spiceworks-it-help-desk","@id":"https://www.capterra.ie/software/102709/spiceworks-it-help-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":584},"offers":{"price":"6","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Raiseaticket","description":"Raiseaticket is a free cloud-based helpdesk software. The software provides businesses with a customer service portal, ticketing system, and reporting tools to streamline issue resolution. Key capabilities include multi-channel support, automated workflows, role-based access, and security and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0f0d7107-9c5e-4ac5-991a-fca10af18079.png","url":"https://www.capterra.ie/software/182383/raiseaticket","@id":"https://www.capterra.ie/software/182383/raiseaticket#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":46},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Website Monitoring Software","position":2,"item":"/directory/10021/website-monitoring/software","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk vs Raiseaticket","position":3,"item":"https://www.capterra.ie/compare/102709/182383/spiceworks-it-help-desk/vs/raiseaticket","@type":"ListItem"}]}]}
</script>