15 years helping Irish businesses
choose better software

Spiceworks Cloud Help Desk vs Freshservice

Not provided by vendor
US$29.00/month

Overall

4.4 (561)

Overall

4.5 (573)
IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Customisable Branding
  • Dashboard
  • Help Desk Management
  • Inventory Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Ticket Management
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Customisable Branding
  • Dashboard
  • Help Desk Management
  • Inventory Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat