---
description: Compare LiveAgent vs OneDirect. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs OneDirect Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> OneDirect](https://www.capterra.ie/compare/102188/185209/liveagent/vs/onedirect)

# Compare LiveAgent vs OneDirect

Canonical: https://www.capterra.ie/compare/102188/185209/liveagent/vs/onedirect

> Detailed comparison between LiveAgent and OneDirect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | OneDirect |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1754 | 0 |
| **Starting Price** | US$15.00 | ₹1,000.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### OneDirect

Small to Large Enterprises benefit from our adaptable advanced omnichannel platform to enhance customer experience and build distinguished customer relationships.

## Key features

### LiveAgent

- Alerts/Escalation
- Call Centre Management
- Call Tracking
- Call Tracking Metrics
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Management
- Email Monitoring
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Queue Management
- Recording
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### OneDirect

- Alerts/Escalation
- Call Centre Management
- Chatbot
- Email Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View OneDirect Profile](https://www.capterra.ie/software/185209/onedirect)
- [View Original Comparison](https://www.capterra.ie/compare/102188/185209/liveagent/vs/onedirect)

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