---
description: Compare LiveAgent vs Freshcaller. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
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title: LiveAgent vs Freshcaller Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Freshcaller](https://www.capterra.ie/compare/102188/165078/liveagent/vs/freshcaller)

# Compare LiveAgent vs Freshcaller

Canonical: https://www.capterra.ie/compare/102188/165078/liveagent/vs/freshcaller

> Detailed comparison between LiveAgent and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Freshcaller |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 1753 | 35 |
| **Starting Price** | US$15.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Freshcaller

Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure \&amp; hospitality, transportation \&amp; logistics, software, NGOs/NFPs, and BFSI industries.

## Key features

### LiveAgent

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Employee Activity Monitoring
- Help Desk Management
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Phone Key Input
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing

### Freshcaller

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Employee Activity Monitoring
- Help Desk Management
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Phone Key Input
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View Freshcaller Profile](https://www.capterra.ie/software/165078/freshcaller)
- [View Original Comparison](https://www.capterra.ie/compare/102188/165078/liveagent/vs/freshcaller)

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