LiveAgent vs Zendesk Suite
Starting Price
US$9.00/month
US$49.00/month
Ratings
Overall
4.7 (1,366)Overall
4.4 (3,668)Best for
Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Blended Call Centre
- Call Monitoring
- Call Scripting
- Forms Management
- Issue Tracking
- Offline Form
- Quality Assurance
- Real Time Data
- Service Level Agreement (SLA) Management
- Website Visitor Tracking
- Blended Call Centre
- Call Monitoring
- Call Scripting
- Forms Management
- Issue Tracking
- Offline Form
- Quality Assurance
- Real Time Data
- Service Level Agreement (SLA) Management
- Website Visitor Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
