---
description: Compare LiveAgent vs HESK. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs HESK Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> HESK](https://www.capterra.ie/compare/102188/156452/liveagent/vs/hesk)

# Compare LiveAgent vs HESK

Canonical: https://www.capterra.ie/compare/102188/156452/liveagent/vs/hesk

> Detailed comparison between LiveAgent and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | HESK |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1789 | 8 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### HESK

Small and midsize businesses, customer support teams, and IT departments that need a simple, affordable help desk without per-agent pricing or enterprise complexity.

## Key features

### LiveAgent

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Collaboration Tools
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

### HESK

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Collaboration Tools
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View HESK Profile](https://www.capterra.ie/software/156452/hesk)
- [View Original Comparison](https://www.capterra.ie/compare/102188/156452/liveagent/vs/hesk)

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