---
description: Compare LiveAgent vs HESK. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs HESK Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> HESK](https://www.capterra.ie/compare/102188/156452/liveagent/vs/hesk)

# Compare LiveAgent vs HESK

Canonical: https://www.capterra.ie/compare/102188/156452/liveagent/vs/hesk

> Detailed comparison between LiveAgent and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | HESK |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1786 | 8 |
| **Starting Price** | US$15.00 | US$39.95 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### HESK

The software offers helpdesk capabilities to information technology (IT) organizations.

## Key features

### LiveAgent

- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- Customizable Fields
- Email Monitoring
- Knowledge Base Management
- Lead Management
- Monitoring
- Natural Language Processing
- Real-Time Chat
- Real-Time Data
- Recording
- Self Service Portal
- Support Ticket Management
- Task Automation
- Ticket Management
- Transfers/Routing

### HESK

- Customer Support
- Customizable Fields
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View HESK Profile](https://www.capterra.ie/software/156452/hesk)
- [View Original Comparison](https://www.capterra.ie/compare/102188/156452/liveagent/vs/hesk)

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