---
description: Compare LiveAgent vs Nicereply. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Nicereply Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Nicereply](https://www.capterra.ie/compare/102188/152920/liveagent/vs/nicereply)

# Compare LiveAgent vs Nicereply

Canonical: https://www.capterra.ie/compare/102188/152920/liveagent/vs/nicereply

> Detailed comparison between LiveAgent and Nicereply. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Nicereply |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 283 |
| **Starting Price** | US$15.00 | US$59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Nicereply

Companies focused on becoming champions of customer experience. If your company is looking for a platform providing multiple survey distributions, metrics \&amp; scales, Nicereply is the right tool for you

## Key features

### LiveAgent

- API
- CRM
- Chat/Messaging
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Monitoring
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Template Management

### Nicereply

- API
- CRM
- Chat/Messaging
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Monitoring
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Template Management

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View Nicereply Profile](https://www.capterra.ie/software/152920/nicereply)
- [View Original Comparison](https://www.capterra.ie/compare/102188/152920/liveagent/vs/nicereply)

-----

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