---
description: Compare LiveAgent vs Vivocha. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Vivocha Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Vivocha](https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha)

# Compare LiveAgent vs Vivocha

Canonical: https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha

> Detailed comparison between LiveAgent and Vivocha. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Vivocha |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1757 | 2 |
| **Starting Price** | US$15.00 | US$52.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Vivocha

\- Banks&#10;- Financial companies&#10;- Telcos&#10;- Utilities

## Key features

### LiveAgent

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Video Chat

### Vivocha

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Video Chat

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View Vivocha Profile](https://www.capterra.ie/software/143056/vivocha)
- [View Original Comparison](https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Vivocha Comparison - Capterra Ireland 2026","description":"Compare LiveAgent vs Vivocha. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha","about":[{"@id":"https://www.capterra.ie/software/102188/liveagent#software"},{"@id":"https://www.capterra.ie/software/143056/vivocha#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha#breadcrumblist"},"@id":"https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8326cad2-1f67-48d1-bb5f-a23a8d6798ba.jpeg","url":"https://www.capterra.ie/software/102188/liveagent","@id":"https://www.capterra.ie/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1757,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Vivocha","description":"Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5788e849-7af2-49ff-bfa3-454a1d94db2d.png","url":"https://www.capterra.ie/software/143056/vivocha","@id":"https://www.capterra.ie/software/143056/vivocha#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":4.5},"offers":{"price":"52","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"LiveAgent vs Vivocha","position":3,"item":"https://www.capterra.ie/compare/102188/143056/liveagent/vs/vivocha","@type":"ListItem"}]}]}
</script>