---
description: Compare LiveAgent vs Freshdesk. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Freshdesk Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Freshdesk](https://www.capterra.ie/compare/102188/124981/liveagent/vs/freshdesk)

# Compare LiveAgent vs Freshdesk

Canonical: https://www.capterra.ie/compare/102188/124981/liveagent/vs/freshdesk

> Detailed comparison between LiveAgent and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 3408 |
| **Starting Price** | US$15.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.ie/compare/102188/124981/liveagent/vs/freshdesk)

-----

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