---
description: Compare LiveAgent vs SNDesk. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs SNDesk Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> SNDesk](https://www.capterra.ie/compare/102188/1092180/liveagent/vs/SNDesk)

# Compare LiveAgent vs SNDesk

Canonical: https://www.capterra.ie/compare/102188/1092180/liveagent/vs/SNDesk

> Detailed comparison between LiveAgent and SNDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | SNDesk |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1777 | 0 |
| **Starting Price** | US$15.00 | R$239.70 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### SNDesk

SNDesk serves healthcare providers, retailers, software developers, educators, security firms, financial services, facility managers, and public sector organizations.

## Key features

### LiveAgent

- Automated Routing
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Customizable Fields
- Dashboard
- Email Monitoring
- Inbox Management
- Interaction Tracking
- Lead Management
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Recording
- Support Ticket Management
- Task Automation
- Transfers/Routing

### SNDesk

- Automated Routing
- Customizable Fields
- Dashboard
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Support Ticket Management
- Task Automation

## Links

- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View SNDesk Profile](https://www.capterra.ie/software/1092180/SNDesk)
- [View Original Comparison](https://www.capterra.ie/compare/102188/1092180/liveagent/vs/SNDesk)

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