Autotask PSA vs Freshservice

Starting Price

Not provided by vendor

US$29.00/month

Ratings

Overall

Ease of Use
3.9 (108)
Features & Functionality
4.2 (108)
Customer Service
4.0 (108)
Value for Money
3.9 (108)

Overall

Ease of Use
4.5 (524)
Features & Functionality
4.3 (524)
Customer Service
4.6 (524)
Value for Money
4.4 (524)

Best for

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Features

10/10

Asset Lifecycle Management
Change Management
Configuration Management
Customisable Branding
Dashboard
Inventory Management
Knowledge Base Management
Service Level Agreement (SLA) Management
Support Ticket Tracking
Ticket Management

10/10

Asset Lifecycle Management
Change Management
Configuration Management
Customisable Branding
Dashboard
Inventory Management
Knowledge Base Management
Service Level Agreement (SLA) Management
Support Ticket Tracking
Ticket Management

Deployment

Cloud-based
On-premise

Cloud-based
On-premise

Training

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Screenshots

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