---
description: Learn more about Avaya Experience Platform price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avaya Experience Platform Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Avaya Experience Platform](/software/212871/aura-call-center-elite) > [Avaya Experience Platform Alternatives](https://www.capterra.ie/alternatives/212871/aura-call-center-elite)

# Alternatives to Avaya Experience Platform

Canonical: https://www.capterra.ie/alternatives/212871/aura-call-center-elite

> Explore the top alternatives to Avaya Experience Platform. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4083 reviews) — Zendesk offers the industry leading customer support solution.
   - [View profile](https://www.capterra.ie/software/164283/zendesk)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/164283/212871/zendesk/vs/aura-call-center-elite)
2. **Bitrix24** — 4.2/5 (997 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
   - [View profile](https://www.capterra.ie/software/113540/bitrix24)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/113540/212871/bitrix24/vs/aura-call-center-elite)
3. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
   - [View profile](https://www.capterra.ie/software/145004/nextiva-call-center)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/145004/212871/nextiva-call-center/vs/aura-call-center-elite)
4. **Genesys Cloud CX** — 4.3/5 (264 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.ie/software/21409/genesys-cloud)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/21409/212871/genesys-cloud/vs/aura-call-center-elite)
5. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.ie/software/134775/incontact-call-center-software)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/134775/212871/incontact-call-center-software/vs/aura-call-center-elite)
6. **Salesforce Service Cloud** — 4.5/5 (825 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
   - [View profile](https://www.capterra.ie/software/136189/salesforce)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/136189/212871/salesforce/vs/aura-call-center-elite)
7. **Five9** — 4.2/5 (484 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.ie/software/132405/five9)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/132405/212871/five9/vs/aura-call-center-elite)
8. **LiveAgent** — 4.7/5 (1786 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.ie/software/102188/liveagent)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/102188/212871/liveagent/vs/aura-call-center-elite)
9. **Efficy CRM** — 3.9/5 (91 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
   - [View profile](https://www.capterra.ie/software/149894/efficy-crm)
   - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/149894/212871/efficy-crm/vs/aura-call-center-elite)
10. **Talkdesk** — 4.5/5 (733 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
    - [View profile](https://www.capterra.ie/software/132852/talkdesk)
    - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/132852/212871/talkdesk/vs/aura-call-center-elite)
11. **UJET** — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
    - [View profile](https://www.capterra.ie/software/164070/ujet)
    - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/164070/212871/ujet/vs/aura-call-center-elite)
12. **Ring.io** — 4.1/5 (19 reviews) — Ringio adds telephony features to your CRM for increased productivity, less manual data entry, and enhanced coaching and analytics.
    - [View profile](https://www.capterra.ie/software/116709/ringio-virtual-phone-system)
    - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/116709/212871/ringio-virtual-phone-system/vs/aura-call-center-elite)
13. **InfoFlo** — 4.5/5 (100 reviews) — HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price\!
    - [View profile](https://www.capterra.ie/software/96628/infoflo)
    - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/96628/212871/infoflo/vs/aura-call-center-elite)
14. **Zoho Desk** — 4.5/5 (2213 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
    - [View profile](https://www.capterra.ie/software/169505/zoho-desk)
    - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/169505/212871/zoho-desk/vs/aura-call-center-elite)
15. **Sprinklr** — 4.3/5 (91 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
    - [View profile](https://www.capterra.ie/software/131274/sprinklr-platform)
    - [Compare vs Avaya Experience Platform](https://www.capterra.ie/compare/131274/212871/sprinklr-platform/vs/aura-call-center-elite)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software)
- [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software)
- [Speech Analytics Software](https://www.capterra.ie/directory/32258/speech-analytics/software)
- [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ie/alternatives/212871/aura-call-center-elite)
- [View Product Profile](https://www.capterra.ie/software/212871/aura-call-center-elite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212871/Aura-Call-Center-Elite/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/212871/aura-call-center-elite> |
| en-AU | <https://www.capterra.com.au/alternatives/212871/aura-call-center-elite> |
| en-CA | <https://www.capterra.ca/alternatives/212871/aura-call-center-elite> |
| en-GB | <https://www.capterra.co.uk/alternatives/212871/aura-call-center-elite> |
| en-IE | <https://www.capterra.ie/alternatives/212871/aura-call-center-elite> |
| en-IL | <https://www.capterra.co.il/alternatives/212871/aura-call-center-elite> |
| en-IN | <https://www.capterra.in/alternatives/212871/aura-call-center-elite> |
| en-NZ | <https://www.capterra.co.nz/alternatives/212871/aura-call-center-elite> |
| en-SG | <https://www.capterra.com.sg/alternatives/212871/aura-call-center-elite> |
| en-ZA | <https://www.capterra.co.za/alternatives/212871/aura-call-center-elite> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Avaya Experience Platform","description":"See our list of Avaya Experience Platform alternatives. Our filters and verified reviews for Ireland business users can help you choose the best software for your needs.","url":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite","about":{"@id":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite#software"},"breadcrumb":{"@id":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite#breadcrumblist"},"@id":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite#software"},"publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.capterra.ie/#website"}},{"name":"Avaya Experience Platform","url":"https://www.capterra.ie/software/212871/aura-call-center-elite","@id":"https://www.capterra.ie/software/212871/aura-call-center-elite#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":11,"ratingValue":4.7}},{"@id":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Avaya Experience Platform","position":3,"item":"/software/212871/aura-call-center-elite","@type":"ListItem"},{"name":"Avaya Experience Platform Alternatives","position":4,"item":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Avaya Experience Platform Alternatives - Capterra Ireland 2026","@context":"https://schema.org","@id":"https://www.capterra.ie/alternatives/212871/aura-call-center-elite#itemlist","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ie/software/164283/zendesk","@type":"ListItem"},{"name":"Bitrix24","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ie/software/113540/bitrix24","@type":"ListItem"},{"name":"Nextiva Contact Center","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.ie/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"Genesys Cloud CX","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.ie/software/21409/genesys-cloud","@type":"ListItem"},{"name":"NiCE CXone","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ie/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ie/software/136189/salesforce","@type":"ListItem"},{"name":"Five9","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ie/software/132405/five9","@type":"ListItem"},{"name":"LiveAgent","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ie/software/102188/liveagent","@type":"ListItem"},{"name":"Efficy CRM","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.capterra.ie/software/149894/efficy-crm","@type":"ListItem"},{"name":"Talkdesk","position":10,"url":"https://www.capterra.ie/software/132852/talkdesk","@type":"ListItem"},{"name":"UJET","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.ie/software/164070/ujet","@type":"ListItem"},{"name":"Ring.io","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.capterra.ie/software/116709/ringio-virtual-phone-system","@type":"ListItem"},{"name":"InfoFlo","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06dc248a-f5da-4a6a-ac4b-25dbfaadb6b7.png","url":"https://www.capterra.ie/software/96628/infoflo","@type":"ListItem"},{"name":"Zoho Desk","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.ie/software/169505/zoho-desk","@type":"ListItem"},{"name":"Sprinklr","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.ie/software/131274/sprinklr-platform","@type":"ListItem"}],"numberOfItems":15}
</script>