---
description: Learn more about OpenText Service Management price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation) > [OpenText Service Management Alternatives](https://www.capterra.ie/alternatives/174865/service-management-automation)

# Alternatives to OpenText Service Management

Canonical: https://www.capterra.ie/alternatives/174865/service-management-automation

> Explore the top alternatives to OpenText Service Management. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.ie/software/132997/freshservice)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/132997/174865/freshservice/vs/service-management-automation)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.ie/software/164283/zendesk)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/164283/174865/zendesk/vs/service-management-automation)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.ie/software/138769/jira-service-management)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/138769/174865/jira-service-management/vs/service-management-automation)
4. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.ie/software/107225/sysaid)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/107225/174865/sysaid/vs/service-management-automation)
5. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
   - [View profile](https://www.capterra.ie/software/133392/service-desk)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/133392/174865/service-desk/vs/service-management-automation)
6. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
   - [View profile](https://www.capterra.ie/software/179501/manageengine-service-desk-plus)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/174865/179501/service-management-automation/vs/manageengine-service-desk-plus)
7. **Hiver** — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
   - [View profile](https://www.capterra.ie/software/142975/hiver)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/142975/174865/hiver/vs/service-management-automation)
8. **TOPdesk** — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
   - [View profile](https://www.capterra.ie/software/127562/topdesk)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/127562/174865/topdesk/vs/service-management-automation)
9. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
   - [View profile](https://www.capterra.ie/software/16499/issuetrak)
   - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/16499/174865/issuetrak/vs/service-management-automation)
10. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
    - [View profile](https://www.capterra.ie/software/129478/solarwinds-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/129478/174865/solarwinds-service-desk/vs/service-management-automation)
11. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration.
    - [View profile](https://www.capterra.ie/software/143589/alvao-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/143589/174865/alvao-service-desk/vs/service-management-automation)
12. **OTRS** — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications for ITSM, Customer Svc and Security.
    - [View profile](https://www.capterra.ie/software/127284/otrs)
    - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/127284/174865/otrs/vs/service-management-automation)
13. **Vivantio** — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
    - [View profile](https://www.capterra.ie/software/132880/vivantio)
    - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/132880/174865/vivantio/vs/service-management-automation)
14. **ServiceTonic** — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.ie/software/112516/servicetonic)
    - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/112516/174865/servicetonic/vs/service-management-automation)
15. **EcholoN** — 4.7/5 (35 reviews) — Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
    - [View profile](https://www.capterra.ie/software/189744/echolon)
    - [Compare vs OpenText Service Management](https://www.capterra.ie/compare/174865/189744/service-management-automation/vs/echolon)

## Related Categories

- [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ie/directory/31027/service-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.capterra.ie/directory/30676/itsm/software)
- [IT Ticketing Systems](https://www.capterra.ie/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.ie/alternatives/174865/service-management-automation)
- [View Product Profile](https://www.capterra.ie/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/alternatives/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/alternatives/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/alternatives/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/alternatives/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/alternatives/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/alternatives/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/alternatives/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/alternatives/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/alternatives/174865/service-management-automation> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"OpenText Service Management","description":"See our list of OpenText Service Management alternatives. Our filters and verified reviews for Ireland business users can help you choose the best software for your needs.","url":"https://www.capterra.ie/alternatives/174865/service-management-automation","about":{"@id":"https://www.capterra.ie/alternatives/174865/service-management-automation#software"},"breadcrumb":{"@id":"https://www.capterra.ie/alternatives/174865/service-management-automation#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ie/alternatives/174865/service-management-automation#webpage","mainEntity":{"@id":"https://www.capterra.ie/alternatives/174865/service-management-automation#software"},"isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"OpenText Service Management","url":"https://www.capterra.ie/software/174865/service-management-automation","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/174865/service-management-automation#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"offers":{"price":"79","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Software","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"OpenText Service Management","position":3,"item":"/software/174865/service-management-automation","@type":"ListItem"},{"name":"OpenText Service Management Alternatives","position":4,"item":"https://www.capterra.ie/alternatives/174865/service-management-automation","@type":"ListItem"}],"@id":"https://www.capterra.ie/alternatives/174865/service-management-automation#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"OpenText Service Management Alternatives - Capterra Ireland 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.ie/software/132997/freshservice","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ie/software/164283/zendesk","@type":"ListItem"},{"name":"JIRA Service Management","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ie/software/138769/jira-service-management","@type":"ListItem"},{"name":"SysAid","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.ie/software/107225/sysaid","@type":"ListItem"},{"name":"InvGate Service Management","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.ie/software/133392/service-desk","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.ie/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Hiver","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.ie/software/142975/hiver","@type":"ListItem"},{"name":"TOPdesk","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.ie/software/127562/topdesk","@type":"ListItem"},{"name":"Issuetrak","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ie/software/16499/issuetrak","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ie/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"ALVAO Service Desk","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.capterra.ie/software/143589/alvao-service-desk","@type":"ListItem"},{"name":"OTRS","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.capterra.ie/software/127284/otrs","@type":"ListItem"},{"name":"Vivantio","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.ie/software/132880/vivantio","@type":"ListItem"},{"name":"ServiceTonic","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.capterra.ie/software/112516/servicetonic","@type":"ListItem"},{"name":"EcholoN","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.ie/software/189744/echolon","@type":"ListItem"}],"@id":"https://www.capterra.ie/alternatives/174865/service-management-automation#itemlist","numberOfItems":15}
</script>