---
description: Learn more about Microsoft 365 Help Desk Ticketing System price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Microsoft 365 Help Desk Ticketing System Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Microsoft 365 Help Desk Ticketing System](/software/1032771/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives](https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.ie/software/164283/zendesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/164283/1032771/zendesk/vs/microsoft-365-help-desk-ticketing-system)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.ie/software/138769/jira-service-management)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/138769/1032771/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)
3. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.ie/software/124981/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
4. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.ie/software/132997/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/132997/1032771/freshservice/vs/microsoft-365-help-desk-ticketing-system)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.ie/software/102188/liveagent)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/102188/1032771/liveagent/vs/microsoft-365-help-desk-ticketing-system)
6. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.ie/software/202528/milvus)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/202528/1032771/milvus/vs/microsoft-365-help-desk-ticketing-system)
7. **BeyondTrust Remote Support** — 4.6/5 (2009 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
   - [View profile](https://www.capterra.ie/software/86962/bomgar)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/86962/1032771/bomgar/vs/microsoft-365-help-desk-ticketing-system)
8. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
   - [View profile](https://www.capterra.ie/software/177094/supremo-remote-desktop)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/177094/1032771/supremo-remote-desktop/vs/microsoft-365-help-desk-ticketing-system)
9. **ServiceNow** — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
   - [View profile](https://www.capterra.ie/software/152871/servicenow)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system)
10. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
    - [View profile](https://www.capterra.ie/software/169505/zoho-desk)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)
11. **Raiseaticket** — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
    - [View profile](https://www.capterra.ie/software/182383/raiseaticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/182383/1032771/raiseaticket/vs/microsoft-365-help-desk-ticketing-system)
12. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
    - [View profile](https://www.capterra.ie/software/62194/livechat)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/62194/1032771/livechat/vs/microsoft-365-help-desk-ticketing-system)
13. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
    - [View profile](https://www.capterra.ie/software/173025/help-desk-software)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/173025/1032771/help-desk-software/vs/microsoft-365-help-desk-ticketing-system)
14. **ISL Light** — 4.7/5 (779 reviews) — ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
    - [View profile](https://www.capterra.ie/software/146892/isl-light)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system)
15. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.ie/software/107225/sysaid)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ie/compare/107225/1032771/sysaid/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.capterra.ie/software/1032771/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.capterra.ca/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IL | <https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IN | <https://www.capterra.in/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.capterra.com.sg/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.capterra.co.za/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |

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